Delivery across Ghana
Afilago is operated by Afila Inc. This page covers account and data deletion for all three of our apps — Afilago (shopping), Afilago Seller, and Afilago Flex (dispatch and delivery) — as well as accounts created on afilago.com, sell.afilago.com, and flex.afilago.com.
You do not need the app installed, and you do not need to be signed in, to request deletion.
Account deletion is carried out by our team. Because Afilago accounts are tied to orders, payouts, and earnings, we verify who is asking before we delete anything.
Send us the request
Email support@afilago.com with the subject “Account Deletion Request”, from the email address on the account. In the message include your full name, the phone number on the account, and which app you use.
If you use the Afilago Seller app you can also start this from inside the app: Settings → Delete Account → Request deletion.
You can also reach us on WhatsApp at +233 54 068 3492.
We confirm it is you
We reply within 5 business days. If the request did not come from the email address on the account, we will ask you to confirm your identity before going further.
We delete the account
Deletion is completed within 30 days of us confirming the request, and we email you when it is done. Deletion is permanent — the account cannot be restored, and you would need to sign up again from scratch.
Shoppers buying on the marketplace
Sellers running a store on the marketplace
In the app: Settings → Delete Account → Request deletion
Dispatch riders and drivers
Some records cannot be deleted along with your account because we are legally required to keep them, or because other people’s records depend on them. We keep only what is necessary, and we remove your personal identifiers from those records wherever we can.
We keep the record of orders that were placed, fulfilled, or delivered, with your personal identifiers removed from them where we can. Sellers and delivery partners still need an accurate history of what was sold and delivered, and we are required to keep these records for tax and accounting purposes.
Transaction records — payments taken, seller payouts, driver earnings, refunds, and commission — are financial records. We keep them for as long as Ghanaian tax and company-records law requires, currently up to 6 years. Card and Mobile Money payment records are also held by our payment processor, Paystack, under their own retention policy.
Where an account is connected to an open dispute, a chargeback, a fraud investigation, or a safety report, we keep what is needed to resolve and document it, and to stop the same activity recurring.
Copies of your data may remain in our encrypted database backups for a period after deletion. Those backups are never used to restore a deleted account, and the data is removed from them as the backups are rotated out.
Uninstalling the Afilago app from your phone removes the app, but leaves your account and its data with us. To have the account and data removed, send the request described above.
See also our Privacy Policy and Terms of Service.
